Customer Support & Success

A true partner in protecting public health.

Going live is just the beginning of our commitment. Through continuous support, proactive guidance, and dedicated advocacy, we ensure your agency maximizes platform value at every stage.

Support built around your public health, not just your tickets

At HS GovTech, we are passionate about our customers and their ongoing mission of protecting public health. Support isn't a transactional helpdesk to us; it's a continuous commitment to backing your team and protecting your community.

When you go live, your agency receives both a dedicated Customer Support and Success team focused on long-term value:

Standard Technical Support

Real help from real people. Connect with us by phone or directly through your in-app portal for fast issue resolution and helpful system guidance to keep your team moving forward.

Mission-Driven Client Advocacy

Continuous partnership to ensure your team extracts maximum value from HS CloudSuite.

Continuous Platform Enhancements

Regular feature updates, platform improvements, and proactive communication so your team always stays informed and ahead of evolving regulatory needs.

Elevate your operations with proactive support

Accelerate value, empower growth, and elevate your customer experience.

For agencies seeking a deeper, strategic extension of their internal team, our Enhanced Support model elevates your post-implementation operations from reactive assistance to proactive optimization.

Enhanced Support delivers high-touch, high-impact guidance:

Proactive Support: Early-warning alerts, continuous system monitoring, trend analysis, and regular health checks to solve problems before they impact your operations.
Dedicated Technical Account Manager (TAM): A dedicated HS GovTech team member who leads regular status updates, daily or weekly triaging, and ongoing workflow coordination.
Guided Learning & Adoption: Tailored enablement plans, hands-on walkthroughs, and best-practice coaching to build long-term user confidence and independence.
Continuous Innovation Feedback Loop: Direct monthly check-ins with product leaders, giving your agency a direct voice to influence future platform roadmap decisions.

Flexible models to support every agency budget

Whether you need standard SLA-governed issue resolution or a dedicated Technical Account Manager working alongside your team, we offer tiered support options built to scale with your agency:

Standard Technical Support

Included baseline support providing reliable portal/phone assistance, SLA issue resolution, and ongoing platform enhancements.

Enhanced Support

Flexible monthly allocations of dedicated TAM hours, product expert access, and guided adoption packages tailored specifically to your operational demands.

Find out how we can support your agency's mission.

See how HS GovTech support and customer success teams help agencies streamline operations, adopt new capabilities, and protect their communities.

A working session with people who know regulatory operations
Walkthrough against your actual programs, not a generic demo
Straight answers on migration, timeline, and what it costs

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